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  • Senior Insurance Claims Handler & Mentor

  • Ref: CS418
  • Location: Wirral
  • Type: Permanent / Full-time
  • Salary: 32000 Per Annum
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Join our highly successful, established and expanding client, working 9am - 5pm Monday to Friday, you will enjoy a host of employee benefits, joining a great team in fantastic offices (however homeworking may be initially required due to Covid), with a salary of £32k per annum.

You will work within a claims environment, proactively handling new and existing complex aggregate claims from cradle to grave with delegated authority for a number of Insurers. You will also support and mentor other Claims Handlers in the handling of their own claims

Duties include:
provide advice on making a claim and the processes involved
process new insurance claims notifications
collect accurate information and documents to proceed with a claim
analyse a claim made by a policymaker
guide policyholders on how to proceed with the claim
manage your own caseload of files including medium to large sized and complex aggregates ensuring they are proactively and correctly handled and that there is a fair settlement of a valid claim
consider any recovery prospects and work with the Recoveries Manager to take this forward
set and maintain appropriate reserves throughout the lifecycle of all claims
handle claims declinatures and appeals
Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
adhere to legal requirements, industry regulations and customer quality standards set by the company
regularly review and improve existing processes
support and mentor assigned Claims Handlers in their handling of their allocated claims
undertake any other duties as reasonably required

Experience / Skills Required
Expert Experience in a claims handling role
To have worked in an Insurance related area with experience of dealing with larger and complex insurance claims
Ability to deal professionally with clients/management/staff at all levels
Ability to work under pressure to a high standard
A high level of written and verbal communication skills
A strong decision maker
Enthusiastic and committed with a desire to achieve and exceed targets
A high level of listening and problem solving skills
Excellent prioritising skills
Able to react quickly and effectively when dealing with challenging situations
Proven experience of understanding the importance of providing excellent customer service and experience in delivering customer support
To be self-motivated and have the ability to motivate others
Work well with other team members
Working knowledge of FCA Regulations
Well organised and conscientious with ability to plan and monitor work tasks
Good IT skills, including Windows Office Suite and knowledge of databases

To have worked in an Insurance related area
Knowledge of claims systems and procedures
An understanding of latent defects principles
Experience dealing with larger and complex insurance claims
Relevant professional qualifications e.g. CII

If you feel you have the skills and experience for this role and are interested, please forward a copy of your CV to
If you haven't heard from us within 1 week, please assume your application has been unsuccessful.



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Job: 'Senior Insurance Claims Handler & Mentor' // Job URL: '' // Job Ref: 'CS418'