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  • Key National Customer Support

  • Ref: CS298
  • Location: Wirral
  • Type: Permanent / Full-time
  • Salary: £17000 - £20000 Per Annum
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A new role has arisen with our highly successful, established and expanding Wirral based client. Our client is a short commute from Liverpool with great public transport links. You will be working in modern, prestigious offices with an extensive employee benefits list including 25 days holiday, contributory pension, on-site gym and exercise facilities, employee awards process - making this business a great "employer of choice"!!

To assist in the provision of a professional customer focused administration service, ensuring that the most effective processes are followed at all times, liaising with all parties and supporting the Key National management team in achieving our departmental objectives by providing operational data and supporting analysis that enables efficient administration function.

Duties include:

Provide admin support for Key National managers where possible, e.g. HR & Finance liaison, IT updates, minute taking, meeting summaries, presentation/document writing.

Support the Key National Managers in departmental MI, collating monthly statistics for each regional team.

Arrange meetings, Source/book meeting venues/arrange food for team meeting/ training events when required.

To chase and action start delayed, inactive, not completed and other site status’s as required.

Print Cover Notes/copies of Cover Notes and circulate under guidance from surveyor.

Manage a stock of surveyor documents and marketing materials as well as general stationary and general Personal Protective Equipment (PPE).

To provide admin support to the Key National surveyors e.g. add and update conditions on behalf of the surveyor, managing absence notifications and collating monthly forecasted completions.

To review Key National folders keeping them updated and archiving information.

To create weekly report for Key National managers with an overview of each surveyors figures and provide any guidance comments where applicable.

To liaise closely with Key National clients to obtain information in regards to future developments and send monthly updates to the Key National management team.

To carry out quarterly customer satisfaction surveys on the Key National account handlers and collating the feedback to send to the Key Nationals Team Leader.

To assist with the new starter process.

Undertake any other duties as reasonably required.

Occasional overnight stays are required for team meetings etc.

Experience/Skills required:

Excellent knowledge, understanding and experience of Customer Services

Good verbal and written Communication skills

Highly motivated and well organised, displaying a positive mind-set.

Highly skilled in creating audit trails and ensuring all FCA regulations are met and followed

Ability to follow and champion the company culture and Values

High level of interpersonal skills, with an ability to deal with people at all levels

Demonstrable ability to use own initiative and flexible in personal approach

Experience of relationship management and how to apply within role to best effect

Problem solving experience, with sound analytical and decision making skills

Excellent IT skills, including MS office packages, and specialist databases

If you feel you have the relevant skills and experience and you are interested, please email a copy of your CV to

If you haven't heard from us within 1 week, please assume your application has been unsuccessful.


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Job: 'Key National Customer Support' // Job URL: '' // Job Ref: 'CS298'