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  • Key National Account Manager

  • Ref: CS403
  • Location: Wirral
  • Type: Permanent / Full-time
  • Salary: 17000 - 19000 Per Annum
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Our successful client is seeking a Key National Account Manager to join them to cover maternity leave for a 9 month contract. Working 9am - 5pm Monday to Friday, you will enjoy a host of employee benefits, joining a great team in fantastic offices (however homeworking may be initially required due to Covid), with a salary of £17-19k per annum.
Your role will be to create a long-term, trusting relationships with our customers and key site contacts throughout the life-cycle of a development. The account manager is the key point of contact for customers, developing a culture of customer satisfaction through the timely and thorough handling of queries, questions and site progress requirements from inception to completion.

Responsibilities will include:

  • Serve as the lead point of contact for all customer account management matters, remote technical staff and all internal departments as to the progression of the site development.
  • Build and maintain strong, long-lasting client relationships.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate on a weekly basis with customers and surveyors the progress of their development.
  • To initiate first point of contact from new order through delivering a Welcome Call focusing on processes, tools and methods of communication.
  • Assist with challenging client requests or issue escalations as needed.
  • Ensuring Crisp contains correct information provided by the risk management teams to include names, email information and contact information.
  • Continual review of non-active sites ensuring they are progressing and removing the burden on risk management staff to maintain progress.
  • Accurately records and logs interaction with customers and update account information.
  • Indexing documents to internal folders received from customers, surveyors and any 3rd party.
  • Chasing customers/ surveyors for outstanding documentation.
  • Conducting file reviews on plots reaching completion.
  • Dealing with customer queries from both internal and external customers (surveyors and customers/ site-based queries).•Assisting in building control initial notices.
  • Assisting in building control final notices.
  • Issuing cover notes on demand.
  • Completing site re-allocations on demand.
  • Gathering completion forecast data to provide to senior staff within Key Nationals.
  • Supporting additional technical staff such as Design Surveyors and Engineers.
Experience/ Skills Required
  • Highly motivated and well organised, displaying a positive mind-set and high energy.
  • High level of interpersonal skills, with the ability to build relationships and remain open and honest
  • Demonstrable ability to use own initiative, with confidence to put forward new ideas and is flexible in personal approach
  • Committed to being a strong team player and remaining positive and approachable
  • Ambitious, willing to go above and beyond and is driven in achieving company goals and personal objectives
  • Must be familiar with Microsoft office namely; word, excel and outlook
  • Experience managing multiple customers, using various methods of communication
  • Experience in using computerised data management system is desirable
  • Customer Service experience is desirable
If you feel you have the skills and experience for this role and are interested, please forward a copy of your CV to
If you haven't heard from us within 1 week, please assume your application has been unsuccessful.



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Job: 'Key National Account Manager' // Job URL: '' // Job Ref: 'CS403'