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  • Internal Sales Assistant / Customer Service Assistant

  • Ref: JF311
  • Location: Wirral
  • Type: Permanent / Full-time
  • Salary: £20,000 - £24,000 Per Annum
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Our highly successful and established client is seeking to recruit an Internal Sales/Customer Services Assistant due to expansion.Working in a friendly and hard working team and reporting to the Business Development Manager, your normal weekly hours will be 37.5 hours per week between 8.30am-5.00pm Monday to Friday (part time hours will also be considered).In return the business offers a great working environment, modern spacious office environment and a host of employee benefits including an initial 22 days holiday rising to 26 days, 5% pension contributions and free on-site parking to name a few.Salary Circa £20-24K + commission

Reporting to the Business Development Manager your main focus will be to identify and qualify new business leads and opportunities for the suite of products and services.

Roles and Responsibilities

Making outbound telephone calls to identify and qualify new opportunities and book meetings for the BDM

Co-ordinate the follow-up on email marketing campaigns with prospective customers

Record and log all activity on the company CRM system

Update and maintain the Accounts and Contacts on the company CRM system

Assist with BDM meeting follow-ups – recording meeting outcomes, co-ordinating next steps, assisting with the production of proposals, opportunity pipeline management.

Attendance at industry events (Conferences, Seminars, Exhibitions) to assist with identification of new sales leads and opportunities

Co-ordinate the follow-up from industry events – logging new contacts and following up interest

Monitor potential opportunities that appear on the Tender Portal

Assist the BDM with the co-ordination of Tender submissions

Attendance at monthly Marketing meetings with the Managing Director, Marketing Manager, BDM, Development Manager and Asset Management Consultant.

Production of regular (weekly and monthly) activity reports – calls & contacts made, appointments booked, opportunity and sales reports

Keep up to speed with industry news and publications via subscription to industry magazines and websites

Receiving inbound telephone\email support calls, triage requests, log new support tickets and pass on to the relevant area

Deal with “How do I” requests from clients for the various products

Experience and Skills Required

Exceptional customer services skills both inbound and outbound

Previous successful consultative telesales and face to face sales - used to making high volume calls whilst cleansing database

Used to working to sales targets in a high pressured environment

Used to working with a CRM system to log all calls and activity

Proactive, confident, professional, hungry to succeed personally and for the business, team player, ability to "plate-spin with a smile"

If you feel you have the relevant skills and experience and you are interested, please email a copy of your CV to

If you haven't heard from us within 1 week, please assume your application has been unsuccessful.


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Job: 'Internal Sales Assistant / Customer Service Assistant' // Job URL: '' // Job Ref: 'JF311'