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  • Insurance Claims Handler

  • Ref: CS442
  • Location: Wirral
  • Type: Permanent / Full-time
  • Salary: Competitive
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A new role has arisen with our highly successful, established and expanding client. With an extensive employee benefits list- making this business a great "employer of choice"!! Our client is seeking an Insurance Claims Handler to join their team. Working hours 9am - 5pm, Monday to Friday. Home working may be required initially due to Covid19, however when office working implemented all safety precautions will be in place.

To work within a Claims environment, processing and handling of new and existing claims. Managing your own caseload of claims, aiding and supporting Claims Team Leader and Head of Claims, liaising as necessary with Technical Surveyors and operating strictly within FCA regulations and guidelines.
Overview of Responsibilities
Provide advice on making a claim and the processes involved
Process new insurance claims notifications
Collect accurate information and documents to proceed with a claim
Analyse a claim made by a policymaker
guide policyholders on how to proceed with the claim
manage your own caseload of files including small to medium sized aggregates ensuring they are proactively and correctly handled and that there is a fair settlement of a valid claim
consider any recovery prospects and work with the Recoveries Manager to take this forward.
set and maintain appropriate reserves throughout the lifecycle of all claims
handle claims declinatures and appeals
ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
adhere to legal requirements, industry regulations and customer quality standards set by the company.
regularly review and improve existing processes
undertake any other duties as reasonably required
Experience / Skills
 A general understanding of the insurance market and related products
 Ability to deal professionally with clients/management/staff at all levels
 Ability to work under pressure to a high standard
 A high level of written and verbal communication skills
 A strong decision maker
 Enthusiastic and committed with a desire to achieve and exceed targets
 A high level of listening and problem solving skills
 Excellent prioritising skills
 Able to react quickly and effectively when dealing with challenging situations
 Proven experience of understanding the importance of providing excellent customer service and experience in delivering customer support
 To be self motivated and have the ability to motivate others.
 Work well with other team members
 Working knowledge of FCA Regulations
 Well organised and conscientious with ability to plan and monitor work tasks.
 Good IT skills, including Windows Office Suite and knowledge of databases
 To have worked in an Insurance related area
 Knowledge of claims systems and procedures
 An understanding of latent defects principles
 Experience dealing with larger and complex insurance claims


If you feel you have the relevant skills and experience and you are interested, please email a copy of your CV to
If you haven't heard from us within 1 week, please assume your application has been unsuccessful.


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Job: 'Insurance Claims Handler' // Job URL: '' // Job Ref: 'CS442'