Insurance Claims Handler

Duties will include:

• Provide advice on making a claim and the processes involved
• Process new insurance claims notifications
• Collect accurate information and documents to proceed with a claim
• Analyse a claim made by a policymaker
• Guide policyholders on how to proceed with the claim
• Manage your own caseload of files including small to medium sized aggregates ensuring they are proactively and correctly handled and that there is a fair settlement of a valid claim
• Consider any recovery prospects and work with the Recoveries Manager to take this forward.
• Set and maintain appropriate reserves throughout the lifecycle of all claims
• Handle claims declinatures and appeals
• Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• Adhere to legal requirements, industry regulations and customer quality standards set by the company.
• Regularly review and improve existing processes
• Undertake any other duties as reasonably required

• A general understanding of the insurance market and related products
• Ability to deal professionally with clients/management/staff at all levels
• Ability to work under pressure to a high standard
• A high level of written and verbal communication skills
• A strong decision maker
• Enthusiastic and committed with a desire to achieve and exceed targets
• A high level of listening and problem solving skills
• Excellent prioritising skills
• Able to react quickly and effectively when dealing with challenging situations
• Proven experience of understanding the importance of providing excellent customer service and experience in delivering customer support
• To be self-motivated and have the ability to motivate others.
• Work well with other team members
• Working knowledge of FCA Regulations
• Well organised and conscientious with ability to plan and monitor work tasks.
• Good IT skills, including Windows Office Suite and knowledge of databases