A new role has arisen with our highly successful, established and expanding client. With an extensive employee benefits list- making this business a great
"employer of choice"!! Our client is seeking an Insurance Claims Handler to join their team. Working hours 9am - 5pm, Monday to Friday. Home working
may be required initially due to Covid19, however when office working implemented all safety precautions will be in place.
To work within a Claims environment, processing and handling of new and existing claims. Managing your own caseload of claims, aiding and supporting
Claims Team Leader and Head of Claims, liaising as necessary with Technical Surveyors and operating strictly within FCA regulations and guidelines.
Overview of Responsibilities
Provide advice on making a claim and the processes involved
Process new insurance claims notifications
Collect accurate information and documents to proceed with a claim
Analyse a claim made by a policymaker
guide policyholders on how to proceed with the claim
manage your own caseload of files including small to medium sized aggregates ensuring they are proactively and correctly handled and that there is
a fair settlement of a valid claim
consider any recovery prospects and work with the Recoveries Manager to take this forward.
set and maintain appropriate reserves throughout the lifecycle of all claims
handle claims declinatures and appeals
ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
adhere to legal requirements, industry regulations and customer quality standards set by the company.
regularly review and improve existing processes
undertake any other duties as reasonably required
Experience / Skills
A general understanding of the insurance market and related products
Ability to deal professionally with clients/management/staff at all levels
Ability to work under pressure to a high standard
A high level of written and verbal communication skills
A strong decision maker
Enthusiastic and committed with a desire to achieve and exceed targets
A high level of listening and problem solving skills
Excellent prioritising skills
Able to react quickly and effectively when dealing with challenging situations
Proven experience of understanding the importance of providing excellent customer service and experience in delivering customer support
To be self motivated and have the ability to motivate others.
Work well with other team members
Working knowledge of FCA Regulations
Well organised and conscientious with ability to plan and monitor work tasks.
Good IT skills, including Windows Office Suite and knowledge of databases
To have worked in an Insurance related area
Knowledge of claims systems and procedures
An understanding of latent defects principles
Experience dealing with larger and complex insurance claims
If you feel you have the relevant skills and experience and you are interested, please email a copy of your CV to email@example.com.
If you haven't heard from us within 1 week, please assume your application has been unsuccessful.