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  • Compliance Handler

  • Ref: CS393
  • Location: Wirral
  • Type: Permanent / Full-time
  • Salary: 24000 - 30000 Per Annum
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Join our highly successful, established and expanding client, working 9am - 5pm Monday to Friday, you will enjoy a host of employee benefits, joining a great team in fantastic offices (however homeworking may be initially required due to Covid), with a salary of £24-30k per annum DOE.
This role supports the compliance department in handling the complaints end to end process of the firm’s Regulatory obligations. As the Complaints Handler, you will be taking ownership of complaints and making sure that fair outcomes are achieved for all customers. This will include making sure that due consideration is given to customers who have expressed dissatisfaction, suffered distress, inconvenience or financial loss.

Overview of Responsibilities

  • Keep up to date with regulatory complaints handling principles
  • Making sure that all complaints are fully and accurately logged and updated on the complaints management system
  • Making sure that the nature of the complaint is fully investigated and responded to as per FCA principle.
  • Understanding and responding positively to any objections customers may have and ensure Treating Customers Fairly is embedded in our culture.
  • Building and maintaining strong working relationships with other parts of the business to support the delivery of fair outcomes.
  • Identifying areas for process, policy and service improvements
  • Liaising with Regulatory bodies and Insurers.
Experience / Skills
  • Knowledge of regulatory requirements with respect to complaint handling in a regulated industry.
  • FCA or FOS complaints exposure or similar.
  • A passion for excellent customer service and treating customers fairly
  • Good problem solving and decision making skills
  • High level of accuracy and attention to detail
  • The ability to manage your own workload and prioritise accordingly
  • A Positive “can do” attitude, self-motivated and organised
  • Strong interpersonal skills to deal with challenging issues and provide the right outcome for the customer and the business
  • Excellent verbal, listening and written communication skills
If you feel you have the skills and experience for this role and are interested, please forward a copy of your CV to
If you haven't heard from us within 1 week, please assume your application has been unsuccessful.


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Job: 'Compliance Handler' // Job URL: '' // Job Ref: 'CS393'